Oferta de trabajo: Contact Center Representative

+-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | | | | Position: Contact Center Representative | | | | | | | | | | | | | | | | Reports To:Contact Center Manager | | | | | | | | | | | | Location: Onsite | | Position Type:Non-Exempt | | | | | | POSITION SUMMARY | | | | | | | | | | | | The Contact Center Representative is a key role in the Member | | Services Resource Center that is in direct contact with our | | membership via phone or online chat. It is best suited for | | individuals who thrive in fast-paced environments with minimal | | oversight. Team Members in this role perform transactions and | | inquiries on members accounts in accordance with current practices | | while ensuring their information and transactions are kept | | confidential. Eliminating friction points in the member experience by | | informing members of self-service options requires patience, | | attention to detail, and excellent communication skills. Providing | | accurate information to members regarding card services and account | | inquiries ensures all team members are creating business need and | | value by acting in the best interest of the membership while adhering | | to required regulations such asReg CC, Bank Secrecy Act, OFAC, | | Patriot Act, Reg E, Reg DD on a daily basis.Establishing trust while | | creating a positive and productive service experience is why Contact | | Center Reps are one of the most important teams in our member | | experience network.This is an entry level position that requires | | basic transaction and payment knowledge, provides general information | | on self-service options, and routine member interaction. | | | | | | | | | | | | | | | | ACTIVITY and KNOWLEDGE REQUIREMENTS | | Work Environment and Physical Effort | | | | | | | | | | | | - Normal | | | | | | | | | | | | | | | | | | Knowledge Requirements | | Professional, enthusiastic voice | | Knowledge of office procedures and equipment. | | Knowledge of computer functions. | | Exceptional organizational and communication skills. | | Dexterity to do multiple functions at the same time, ie. answer | | phones, take notes, and perform transactions. | | Ability to maintain composure and positive attitude at all times. | | Basic knowledge of loans, types and purposes. | | | | EDUCATION AND/OR EXPERIENCE | | High School diploma or equivalent | | College degree and/or business school courses, preferred | | Experience preferred in regards to telephone customer service | | | | | | | | | +-----------------------------------------------------------------------+