Oferta de trabajo: Inside Relationship Representative (Cox Business)

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13205292

Description

Great relationships dont just happen theyre built with trust, authenticity and a spark of curiosity. If youve got the talent to turn connections into meaningful partnerships, we want to hear from you.

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.

Were on the hunt for anInside Relationship Representativewho loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed all while driving revenue and advancing your own career.

Ready to work with a team thats as invested in your success as you are? Lets talk!

Whats in It for You?

Heres a sneak peek of the benefits you could experience as a Cox employee:

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• A competitive salary and top-notch bonus/incentive plans.

{=html} <!-- --> - A pro-sales culture that honors what salespeople (like you!) contribute to our success.

{=html} <!-- --> - Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

{=html} <!-- --> - A true team environment, with 3 days of real-life collaboration in the office.

{=html} <!-- --> - Comprehensive healthcare benefits, with multiple options for individuals and families.

{=html} <!-- --> - Generous 401(k) retirement plans with company match.

{=html} <!-- --> - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

{=html} <!-- --> - Professional development and continuing education opportunities.

{=html} <!-- --> - Access to financial wellness/planning resources.

Check out all our benefits.

What Youll Do

Youll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers needs. Heres a look at what youll be doing:

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.

{=html} <!-- --> - Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.

{=html} <!-- --> - Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.

{=html} <!-- --> - Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.

{=html} <!-- --> - Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.

{=html} <!-- --> - Working with sales support to find the best solutions and resolve installation or service challenges.

{=html} <!-- --> - Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.

{=html} <!-- --> - Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are

Youre an empathetic listener with a knack for solving problems. Heres what sets you apart:

Minimum:

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of exper ence, or an associate/bachelors degree in a related field.

{=html} <!-- --> - Proficiency with computers and common business software.