Oferta de trabajo: CEG Ops Specialist

Description Location: This position is located at our Dublin, OH campus with hybrid flexibility. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors. We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The CEG Operations Specialist role provides leadership and partnership to the CEG Team to deliver tactical support. This role takes responsibility for and accountability for key functions within the CEG Operations team, provides recommendations to guide decision-making related to Salesforce reporting, onboarding for new team members and overall project management. What you'll do (Essential Responsibilities) Support the collaboration between the department and member support teams to ensure cohesive service delivery. Maintain department communication avenues including but not limited to email, Teams channels/chats, SharePoint sites, etc. Partner with cross functional teams to ensure client plan and benefit changes are processed correctly, help identify areas of improvement and coach team on correct process. Support the department monthly meetings and training through preparation, potential presentation delivery and follow-up. Report on CEG team performance metrics against team goals and provide monthly/quarterly/annual report-outs Works closely with the Finance team to develop data for reporting and analytics Partner with Marketing to execute client support campaigns Maintain the department onboarding tools and lead the new team member training sessions. Assist with the tactical portion of client related onsite meetings. Develop and maintain department work flows as requested. All other duties as assigned. What you'll bring (Qualifications) Education: Bachelor's Degree or equivalent experience Bachelor's Degree or equivalent experience At least 3 to 5 years business experience utilizing data mining, workflow automation and other master data operations research Role will require heavy use of Salesforce and CPQ data - previous experience with Salesforce reporting required Project management experience preferred Ability to effectively work with ambiguity and adapt to changing priorities and deadlines in a fast-paced environment Outstanding critical thinking skills Attention to detail in problem solving and execution Strong interpersonal communication skills, including influencing and ability to encourage innovation Highly collaborative style, willingness and demonstrated ability to work in teams, proven relationship building skills Sound judgment and discretion, able to handle sensitive and confidential information appropriately Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.

#LI-AT1 #LI-Hybrid What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and