Oferta de trabajo: Call Center Agent

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1347141

Contact Center Agent / Call Center Agent

Job Location - BlindSight Delaware Enterprises, Inc., Wilmington, DE

Remote Type - Optional Work from Home

Position Type - Full Time

Job Sift - Day

Education Level - High School

Job Category - Customer Service

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Job Description OPTIONAL WORK FROM HOME POSITION (See guidelines) ALL APPLICANTS MUST LIVE IN THE STATE OF DELAWARE THE FIRST FOUR WEEKS OF TRAINING IS ONSITE TRAINING LOCATION:221 W 10th Street, Wilmington, DE 19801 TRAINING SCHEDULE:Monday thru Friday 8a-2p In order to work from home, a candidate must have a personal computer or laptop that meets the following guidelines: Computer Specifications:

• Operating System:Windows 10 or higher (S-mode not supported); If purchasing a new device, Windows 11 is required.ChromeOS (Chromebooks) and macOS (MacBooks) are not compatible and are therefore not acceptablefor remote work.
• Memory:Minimum 8GB RAM
• Display:Minimum resolution of 1024x768
• Audio:Functional sound card and speakers; Personal headsets must have a USB connector (3.5mm not compatible)
• Camera:Built-in or external webcam required for virtual meetings

Internet & Network Requirements:

• Internet Speed:Minimum 25 Mbps download / 10 Mbps upload (DSL or Cable only)
• Connection Type:Wired Ethernet connection to router/modem required (Wi-Fi and 5G home internet are not accepted)
• Adapters:If the computer lacks an Ethernet port, a USB-to-Ethernet adapter must be used

STATEMENT OF PURPOSE:Contact Center Agents will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Contact Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Adhere to the Privacy Act as it relates to the confidentiality of information released;
• Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
• Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
• Utilize a Tollway application that immediately processes credit card payments to accounts while speaking with the customer;
• Make recommendations according to customers needs. Ability to empathize with and prioritize customer needs;
• All payments and adjustments must be posted to customers accounts in accordance with procedures for each of the I-PASS and Violation Enforcement System databases;
• Gather data from customer and other resources as needed for problem-solving and communicate to customer;
• Open, split and close customer I-PASS accounts in accordance with training guidelines;
• Navigate between three (3) or more systems and tools to assist and service customers;
• Will be required to complete program training, as warranted, and successfully implement that knowledge in day-to-day operations.
• Any other duties as deemed necessary by supervisor.

BSD Enterprises, Inc. is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. BSD Enterprises, Inc. maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimi ation because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.