Oferta de trabajo: Front Desk Attendant College Station

POSITION DESCRIPTION:

The Front Desk/Bar Lead at Hotel McCoy is an intermediate level leadership position, acting as the most senior Front Desk/Bar agent, and is the first point of contact for department escalations. The Front Desk/Bar Lead is expected to act with integrity, high EQ, and utilize clear, kind, and candid communication with all co-workers and leadership.

This onsite role requires outstanding performance as a Front Desk Agent and Bar Attendant, enthusiastic high energy, empathetic candor, diplomacy, clear communication, level-headedness, the ability to work effectively, and full ownership of a full-time, set schedule.

Leadership at Hotel McCoy sets the tone for the employees, especially those in their department. This is a great and honorable position here, as we maintain a people first company culture. Your department, your reports, are more than just employees, they are the drivers of Hotel McCoys success and they look to you as their leader. In summary:

• Directly oversees and coordinates activities of Front Desk Agents and all employees working in the Front Desk Department during their set shift
• Acts as the leading Front Desk expert of Hotel McCoy and is an exemplary Front Desk Agent, continually innovating and contributing to the development of the department, in standards and with creative methods
• Assists the Director, General Manager and Assistant General Manager with supervision and coordination of the activities of Front Desk/Bar associates in and relating to the Front Desk Department

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``` - Acts and demonstrates as an exemplary employee, leading by example with guest relations, employee interactions, guest experiences, company culture, brand voice, upselling, property appearance awareness, and safety procedures

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE:

Openstay,

LLC may change the requirements of this job description at any time. These duties include the following Front Desk/Bar Lead responsibilities in addition to the general Front Desk/Bar Associate duties which are also listed below:

• Ensure total guest satisfaction during shift using problem/resolution process and full follow-through on the end result, reporting any inconsistencies to management
• As a Manager on Duty, show enthusiasm when dealing with guests, visitors and staff
• Maintain a working knowledge of emergency procedures and ability to put into action when needed
• Understand and own the processes for breakfast setup/teardown, check in/check out process, and fully knowledgeable of bar menu and operations; assist in creating and updating training processes and SOPs
• Use a keen eye for detail to ensure the safety, security and happiness of all guests during property walks and front desk/bar operations
• Ensuring the proper handling and close out of reservation folios, bar charges/tabs and accurate cash counts; resolving any discrepancies
• Maintain inventory in POS for beer, wine, N/A beverages and food items
• Promote the Hotel McCoy Culture; promote enthusiasm about the Hotel history and amenities at all times, including the Kindness Rate, Supporting Local, Travel for All
• Complete Front Desk/Bar Lead checklist on a daily basis
• Ensure written communications are being handled effectively and appropriately: FD email and text messages
• Assist the GM/AGM with any administrative duties as assigned
• Availa bility to work a set schedule as assigned; taking ownership for coverage of shifts unable to work/vacation days
• Maintain a servant leadership mindset while dealing with guests and teammates
• Use great interest to train, coach and work with all staff as a team
• AM Lead: maintain inventory and organization of breakfast items, providing a weekly order list
• PM Lead: maintain inventory and organization of beer and wine items, providing weekly order lists
• FLEX Lead: maintain inventory and organization of gift shop/f od items/guest amenities, providing weekly order lists