Oferta de trabajo: Call Center Representative - Park Medical, Southfield - McLaren Careers

Empresa
McLaren Health Care
Ubicación
Southfield, MI
Publicado en
el 5 de marzo de 2025
Aplica para este trabajo

Position Summary:

The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.

Essential Functions and Responsibilities

:

  1. Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.

  2. Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  3. Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.

  4. Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.

  5. Utilize software, databases, scripts, and tools appropriately.

Required:

  • High School Diploma or GED

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Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience

Aplica para este trabajo
Estos datos son entregados por una API de CareerOneStop , patrocinada por la Administración de Empleo y Capacitación del Departamento de Trabajo de los Estados Unidos. Las ofertas de trabajo provienen de NLx , que está copatrocinado por la Asociación de Empleadores Directos y la Asociación Nacional de Agencias de Fuerza Laboral del Estado .