Oferta de trabajo: Guest Services Coordinator

Description

We are offering a contract to hire employment opportunity for a Guest Services Coordinator in the vibrant city of Las Vegas, Nevada, within the bustling hospitality industry. This role primarily involves delivering exceptional customer service to both internal and external guests, as well as coordinating with various departments to ensure smooth operations.

Responsibilities:

• Provide excellent customer service to both our internal and external guests.

• Act as a Sales Front Desk Agent, closely collaborating with Sales and Marketing Departments.

• Handle phone calls efficiently and direct them to the appropriate employees.

• Keep track of daily attendance and training participation.

• Update various sales rotations on a daily basis.

• Assign team members to guests for their sales presentation, ensuring accurate coding.

• As a Gifting Agent, assist guests in planning their vacations, including show and dinner arrangements.

• Manage premiums for all departments and perform nightly reconciliations.

• Organize reimbursements for Taxi/Uber/Parking expenses for both internal and external guests.

• Coordinate with the Transportation Team for the pick-up and drop-off of guests and collateral from our various locations.

• As a Kitchen Agent, maintain inventory and stocking of all kitchen supplies.

• Ensure the café and refreshment areas are clean and stocked at all times.

Requirements • Demonstrated proficiency in Customer Service, able to provide high quality service to both internal and external customers.

• Proven Sales ability, with a knack for identifying and pursuing opportunities.

• Familiarity with Marketing strategies, able to promote brand awareness and product visibility.

• Experience in Training staff, enhancing their skills and knowledge for improved performance.

• Exceptional Presentation skills, able to convey information and ideas effectively.

• Understanding of Benefit Functions, able to manage and organize company events and functions.

• Ability to uphold Brand Awareness, promoting the company's image and products.

• Detail oriented Answering abilities, able to handle inquiries and provide accurate information.

• Excellent Attendance record, showing reliability and commitment to the job.

• Experience liaising with the C-Suite, able to communicate effectively with top-level executives.

• Proficiency in handling Paper documentation, with excellent organizational skills.

• Experience dealing with External Customers, providing excellent service and building relationships.

• Knowledge of NAS Technologies, able to use these systems effectively.

• Proven QA Management skills, able to maintain high quality standards and procedures. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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