Oferta de trabajo: Call Center Representative-2nd Shift

Description

We are in the process of recruiting a Call Center Representative to join our team. Located in BLOOMFIELD, Connecticut, the successful candidate will be part of a dynamic team, providing excellent customer services in a call center environment.

Schedule: Monday-Friday 3:30 PM- 11:30 PM - some weekends required

Responsibilities:

• Provide exceptional customer service, demonstrating detail-oriented phone etiquette and excellent communication skills

• Handle challenging customer interactions and assist trapped elevator passengers

• Demonstrate strong familiarity with computers and basic application use

• Ensure accurate processing and documentation of customer interactions

• Adhere to standard processes and procedures, paying careful attention to detail

• Achieve and maintain key department performance metrics, such as call rate

• Demonstrate reliable attendance, including punctuality at the start of assigned shifts

• Work effectively in a team environment, understanding the requirements of shift work, including readiness to handle evening shifts, weekends, and holidays

• Successfully complete training and achieve acceptable performance levels

• Monitor customer accounts and take appropriate actions based on the observations.

Requirements • Proven experience as a Call Center Representative or similar role

• Proficiency in English language

• Exceptional customer service skills

• Ability to provide clear and concise documentation

• Experience in providing training to team members

• Solid understanding of procedures and quality standards

• Knowledge in using 'About Time' software or similar time management tools

• Familiarity with expense reporting and payroll functions

• Willingness to travel if needed

• Ability to comprehend and create financial notes

• Excellent communication skills, both verbal and written

• Experience in handling purchase orders

• Proficiency in using monitoring tools for performance tracking

• Track record of maintaining good attendance

• Experience in dealing with suppliers and understanding buying processes

• Familiarity with KPI reporting and creating specifications

• Previous experience in a call center environment

• Ability to understand and adhere to agreements

• Basic knowledge of laptop hardware and troubleshooting

• Proficiency in 'Go' programming language or related languages

• Solid understanding of call center operations

• Ability to provide clear and concise explanations to customers and team members. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .