Oferta de trabajo: Player Services Specialist

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6946450

Safeguards company funds, provides guest service, manages kiosk fills and accountability, and maintains an accurate account of the vault. Additionally, provides support to Player Services Representatives as necessary. Securing of company funds; provide accurate and courteous guest service. Review and validation of all end of shift Player Services Representative paperwork. Maintain an accurate inventory of all assigned vault assets and prepare reports that properly account for changes in assigned inventory from a shift to shift basis. Manage and account for all ATM/TITO kiosk activity, including fills. Work in the capacity of a Player Services Representative as required. Validate, within established guidelines, all revenue drop processed by soft count, including inspection of all underlying documents to ensure compliance with regulatory requirements. Maintain sufficient knowledge to answers questions about the myAdvantage Club promotions and rewards program and other general information regarding overall casino amenities including, but not limited to parking, facilities, hotels, restaurants, and all events and promotions. Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks Provide outstanding customer service in a timely manner to both guests and fellow employees Perform other duties as assigned.