Certificación: Certified Service Manager (CSM)

5 Depot Street, Greencastle, IN 46135

This is a valuable examination for those who serve as managers, owners or department heads of service businesses such as electronics, computer, communications and appliance repair facilities. Several of the topics covered in this examination include: manager responsibilities and objectives, personnel profiles and job descriptions, team building, training, hiring and employment laws, employee compensation systems, customer relations policies and skills, service policies, service/production area development, test equipment needs and procurement, financial and parts department management, warranties and risk of liability, contract negotiation, vehicle procurement and maintenance, association memberships/involvement, quality systems, security, safety/osha, and project management.
Más información sobre esta certificación

More than two years of education or training after high school required?
No
More than two years of work experience required?
No
Either training or work experience required, but not both?
No
Oral or Written Exam Required?
Yes
Renew through Continuing Educational Units(CEU)?
No
Renew through Re-Examination?
No
Renew through Continuing Professional Development(CPD)?
No
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
No

Online Exam; Third Party Exam Center

Certification exams available online or through a local exam center, more information available here: https://etai.org/test_sites.html

Núcleo

  1. La certificación no tiene un nivel mínimo de educación o tenga un nivel de educación por debajo de dos años de asociados de las artes o socios de la licenciatura en ciencias y la certificación no tiene un requisito mínimo de experiencia laboral o requiere de dos o menos años de experiencia laboral.
  2. La certificación tiene un nivel de educación de los asociados de las artes o asociados de Ciencias de grado o superior, pero tiene un requisito de la experiencia de trabajo de menos de 2 años de experiencia laboral.
  3. La certificación tiene un requisito de experiencia laboral de más de 2 años, pero no requiere de dos años de asociados de las artes o socios de la licenciatura en Ciencias.

  • Esta certificación está relacionada con las especialidades ocupacionales militares.