Certificación: Customer Service Representative
120 Connecticut Avenue, NW, Washington, DC 20036
Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.
By completing the ABA Customer Service Representative Certificate curriculum, you'll strengthen your ability to provide a quality customer service experience.
By completing the ABA Customer Service Representative Certificate curriculum, you'll strengthen your ability to provide a quality customer service experience.
- More than two years of education or training after high school required?
- Yes
- More than two years of work experience required?
- Yes
- Oral or Written Exam Required?
- Yes
- Renewal Required?
- Every 3 Year(s)
- Renew through Continuing Educational Units(CEU)?
- Yes
- Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
- No
Avanzada
La certificación tiene un nivel de educación de los asociados de las artes o asociados de Ciencias de grado o superior y tiene un requisito de experiencia laboral de más de 2 años, o requiere la obtención de un "núcleo" de la certificación de nivel de la misma organización.
- Esta certificación está relacionada con el programa de capacitación de Job Corps.